Which three client types require a locally Installed .srf file?

A. Web client

B. Handheld client

C. Wireless Web client

D. Mobile Web client

E. Developer Web client

For which three types of Siebel objects can a user perform assessments?

A. Partners

B. Service Requests

C. Accounts

D. Contacts

E. Opportunities

F. Activities

What information does Siebel Audit Trail NOT display for an audited record?

A. The ID of users who perform operations on the record

B. The operations that are performed on the record

C. Before and after values of the record's modified fields

D. The last name of the users who perform operations on the record

E. The time and date that the record was operated on

A Call Center agent needs to assign multiple Technical Support resources to a complex service request. What is the maximum number of users that can be assigned as the Owner?

A. One

B. more than one

C. no limit

D. This depends on the type of SR created.

E. none of the above

Which two authentication methods use security adapters to authenticate against directory servers?

A. Web Single Sign-On (Web SSO)

B. LDAP authentication

C. Database authentication

D. ADSI authentication

An agent working as a sales representative receives a call from an existing customer who is their head office and requesting a quote for 100 BlackBerry devices. The customer request that the quote be faxed to him. Select the step that describes the correct order of the manual process steps for achieving this process flow.

A. Search for contract, Verify Account, Add Activity for Contract, Add Opportunity to Contract, Auto Create Quote, Modify Quote, Add Products to Opportunity, Add Line Items, And Print Quote and Send to Customer.

B. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Products to Opportunity, Auto-Create Quote, Modify Quote, Add Line Items, and Print Quote and Send to Customer

C. Search for Contact, Verify Account, Add Products to Opportunity, Auto Create Quote, Modify Quote, Add Line Items, and Print Quote and Send to Customer

D. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Products to Opportunity, Create Order, Auto-Create Quote. Modify Quote, Add Line Items, and Print Quote and Send to Customer

E. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Line Items, Add Products to Opportunity, Auto-Create Quote, Modify Quote, and Print Quote and send to Customer

Which option is NOT a benefit of using Siebel Workflow to automate business processes?

A. enforcement of best practices

B. lower risk than using scripting

C. a simple user interface that increases productivity

D. consistent application of business logic

Which Siebel business entity represents people with whom you do business?

A. Contact

B. Opportunity

C. User

D. Account

Which object is the parent object in the object type hierarchy?

A. Applet User Prop

B. List

C. Applet

D. List Column

E. List Locale

What relationship between entities is rare in the Siebel logical model?

A. 1:1 (one-to-one relationship)

B. 1:M (one to-many relationship)

C. M:l (many to one relationship)

D. M:M (many to many relationship)