Requirements:

Create a tab with "Risk Management"data consistingof customfields and customobject data,and hide it from allstandard agents.

If the serial number is greater than500000 set thevalue of the custom field"Risk Management" Yes.

Capture the "Product"field from the email and populatethe productin the incidents.prod_id field.

Capture the Last andFirst names from the emailand populate the productcontact.last_name and contacts.first_name fields.

Create tabs for eachproduct linkingto the product informationpage on yourcustomer'sweb site.

Once the product has been setin the workspaceopen up the applicable tabautomaticallyfor the agent to view.

They have askedthat no customizationbe partof the new workspace.

Identify the three requirements that are met using standard product features within the workspace.

A. Create a tab with "Risk management" data consisting of custom fields and custom object data, and hide it from all standard agents.

B. If the serial number is greater than 500000 set the value of the custom field "Risk management" = Yes

C. Capture the "Product" field from the email and populate the product in the incidents.prod_id field.

D. Capture the Last and First names from the email and populate the product in the contact.last_name and contacts.first_name fields.

E. Create tabs for each product linking to the product information page on the customer's web site.

F. Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.

During requirements gathering, your customer determines that since they will be directing customers to support pages from their website, they would like the default Home page to be removed.

Which three of the available options are required to complete this requirement?

A. Delete the home.php file from the customerportal site.

B. Update the config verb CP_Login_URL

C. Remove the "Home page" navigation option from the template file.

D. Update the config verb CP_HOME_URL.

E. Upgrade the site.css file to remove references to the Home page.

Which three actions must be performed in order to configure cloud Monitor?

A. Add or update navigation sets to include the Cloud Monitor navigation button and component

B. Add or update profiles to include-Cloud Monitor permissions.

C. Add or update profiles to include permission to add themes and Clustering.

D. Add or update staff accounts to use profiles that include Cloud Monitor permissions.

E. Add or update a list of favorites.

F. Set up a Cloud Monitor search schedule.

Your customer is a printing company and every knowledgebase article contains the word "print.

Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

A. Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword

B. Add "print" using the Stop word editor and add "print" to the alias file.

C. Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.

D. Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.

Which example requires the use of a one to many, parent child custom object application?

A. Your customer wants to keep track of the end customer's Customer identification Number

B. Your customer has stated that they want to report on end customers that have similar attributes.

C. Your customer has stated that they want to track when end customers are contacted by sales associates.

D. Your customer wants to keep track of all the cars the end customers drive.

Your customer has previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.

Now that they are developing Oracle RightNow CX Cloud Services and a Customer portal, they still need to allow emails to be submitted and have an incident created.

What two items must be enabled to meet this requirement?

A. EGW_ENABLED

B. EGW_AUTO_CONT_CREATE

C. EGW_UPDATE_BY_CREATE

D. EGW_SAVE_EMAIL_HEADERS

E. EGW_SECURE_UPDATE_ENABLED

Your customer would like a high, medium, or low severity level assigned to each incident. The agents will service the incidents using a queue representing each severity. Which option shows the minimum steps required to satisfy the requirements?

A. Create incident queues and severities

B. Create incident statuses, queues, and severities

C. Create incident severities

D. Create incident statuses and queues

Your customerhas team leads who are responsible for creatingbusiness rules and managingstaff accounts.However, they should not beallowed to create or modify any profiles.

Which two options should be used to configure the Navigation Set for these team leads?

A. Keep the default Configuration items in the Configuration pane and let the profile handle this.

B. Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.

C. Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.

D. Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.

When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.

When designing the workflow used to complete this requirement, which three elements are necessary?

A. Entry Point

B. Load

C. Set Fields

D. Decision

E. Workspace

In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A. Ask a Question

B. The answers list page only

C. Any page the customer wants it placed

D. The answers detail page

E. The popular answers list page

F. They are only available when using smart assistant