A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

A. Open Settings, select Accounts, select, Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper

B. Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper

C. Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper

D. Open Settings, select Apps, select Apps and features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

Which of the following is a data security standard for protecting credit cards?

A. PHI

B. NIST

C. PCI

D. GDPR

A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

A. Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

B. Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

C. Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

D. Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

A. Pretexting

B. Spoofing

C. Vishing

D. Scareware

A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

A. Delete the application's cache.

B. Check for application updates.

C. Roll back the OS update.

D. Uninstall and reinstall the application.

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

A. Disable System Restore.

B. Educate the end user.

C. Install the latest OS patches.

D. Clean the environment preinstallation.

Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

A. APFS

B. FAT32

C. NTFS

D. ext4

A technician is following the ticketing system's best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

A. Ask the user for clarification.

B. Keep the user updated on the progress.

C. Document the root cause.

D. Follow the system's escalation process.

A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?

A. Enabling Windows Firewall

B. Activating the email spam filter

C. Using a secure VPN connection

D. Running vulnerability scans on a schedule

Which of the following best describes a rollback plan?

A. A developer configures a process to return to the starting state upon completion.

B. A user asks to remove an unneeded fileshare.

C. An administrator applies new settings to a computer after the previous settings failed.

D. A technician reverts the system to a previous state following a failed upgrade.