A user has just purchased and installed a new LCD monitor on their home PC. The user notes a number of green dots on the display at all times. Which of the following is the MOST likely cause of the issue?

A. Monitor

B. Loose video cable

C. Video card

D. Old video card drivers

Which of the following storage types would be MOST resilient to physical drops and damage within a laptop?

A. SAS HDD

B. HDD

C. RAID HDD

D. SSD

Despite objections, the Chief Executive Officer (CEO) wanted all managers to have administrator rights to their workstations. After a few months, the CEO was replaced. A technician is assigned the task of changing the managers to power users on the domain. Which of the following is the BEST choice to complete this task?

A. rstrui.exe

B. gpedit.msc

C. lusrmgr.msc

D. usergroup.exe

A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

A. Run FDISK on the drive

B. Update definitions and run a virus scan

C. Low level format the drive

D. Run CHKDSK on the drive

A technician needs to configure their neighbor's iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor's work IT department. Which of the following information does the technician need?

A. IP address and domain

B. Server and domain

C. Server and gateway

D. IP address and DNS

An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on the network. Which of the following would have caused this issue?

A. Port 80 has been disabled

B. Port 3389 has been enabled

C. MAC filtering has been enabled

D. LDAP has been disabled

Joe, a technician, receives an error message on his tower PC just after POST which reads: "WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics."

Which of the following is generating this error message?

A. CHKDSK

B. S.M.A.R.T.

C. eSATA

D. QoS

When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad: A. CMOS battery

B. Video card

C. IDE cable

D. Floppy cable

Ann, a home user, brings a PC in for repair and reports that performance has become extremely slow when working on documents and viewing pictures. Which of the following suggestions should a technician make?

A. Upgrade to a solid state drive

B. Increase the clock speed on the CPU

C. Run the file system check tool

D. Upgrade to a high performance video card

What is a possible reason for the symptom: power supply fan and case fans spin, but no power to other devices?

A. Failed hard drive

B. Improper connectivity

C. Drive not recognized

D. Failed RAM