A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.

Which Avaya OneCloudTM ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A. Virtual Private Clouds

B. Ready Now Solutions

C. Contact Center Bundles

D. Proof of Concept

Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.

B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.

C. Elite Multichannel 6.6 supports WebLM Release 6.x.

D. Elite Multichannel 6.6 uses SSLv3

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

B. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)

C. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop

D. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

An Avaya Aura?Call Center Elite customer wants an application solution with the following requirements:

1.

Synchronizes with a deskphone to share the control of telephony and agent features

2.

Includes capabilities of integrated video and Instant messaging

3.

Increases collaboration

4.

Reduces agent talk time and facilitates first call resolution

To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

A. Agent Desktop Displays (ADD)

B. Avaya one-X?Agent

C. Agent Map

D. Avaya Agent for Desktop (AAfD)

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A. To increase first contact resolution

B. To increase agent retention

C. To increase self-service usage

D. To increase digital channel usage

An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.

If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A. 500

B. 750

C. 1000

D. 1500

An existing customer is interested in an Avaya Aura?suite that is comprised of the following applications:

1.

Desktop applications

2.

Call Routing Server

3.

Multimedia services

4.

Management applications

Based on these requirements, which solution would you recommend to the customer?

A. Avaya Proactive Contact

B. Avaya Aura?Elite Multichannel

C. Avaya Aura?Call Center Elite

D. Avaya Control Manager

Refer to the exhibit.

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.

How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

A. 15

B. 10

C. 8

D. 5

Avaya enabled the automated installation of the Avaya OneCloudTM ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.

Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A. Avaya Update Manager

B. Capacity Planner

C. Avaya Maestro

D. vCenter Manager

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.

Using one platform and single-user interface, what are three functions that Avaya IXTM Workforce Engagement unifies? (Choose three.)

A. Quality Monitoring

B. Enterprise Analytics

C. Customer Feedback

D. Expert Agent Selection

E. Workforce Management