What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

A. The voice gateway may modify the digits presented to downstream devices.

B. The voice gateway provides IVR functionality in a Contact Center deployment.

C. The PSTN is responsible for delivering the inbound call to a voice gateway.

D. The PTSN is responsible for routing the call to the agent.

E. The voice gateway is responsible for routing the call to the agent.

Which .bat file displays the status of the VXML server and the applications running?

A. ResumeApp.bat

B. Stalus.bat

C. Update.bat

D. Deploy.bat

Which two steps are required to configure a Supervisor? (Choose two.)

A. assign the Supervisor to only one Team

B. assign the Supervisor to a Skill Group and Precision Queue

C. make sure the Supervisor has an Active Directory Account

D. ensure that "Is Supervisor" is checked

E. assign the Supervisor to a Precision Queue

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Route Settings under Call Settings card

B. IVR Settings under Call Settings card

C. Device Configuration under Infrastructure Settings card

D. Miscellaneous under Call Settings card

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A. the number of calls the agent has taken

B. the Weight of the attribute

C. the agent with the Most Attributes

D. Longest Available

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

A. Wrap-up on Incoming, set to Required

B. Enable "Require Logout Reason"

C. Enable "Require Idle Reason"

D. Wrap-up on Outgoing, set to Required

Which two servers can be accessed from the Web Administration tool? (Choose two.)

A. Rogger

B. PG

C. DCCMP

D. CVP

E. Finesse

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

A. PCCE 4K

B. PCCE 2K

C. PCCE Admin Mode

D. PCCE Lab Mode

E. PCCE 12K

Which two steps are required to configure RONAfor CCE? (Choose two.)

A. Survivability

B. Auto-answer

C. CCE Web Admin

D. Scripting logic

E. Skill target configuration

WhichVVBCLI command can set an individual media file to an expired state?

A. utils vvb cache stale_cache_entry

B. set vvb cache stale_cache_entry

C. show set vvb cache stale_cache_entry

D. set vvb cache stale_cache_entries