How many Workflows are supported by Finesse?

A. up to 20 Workflows with 5 per Team

B. up to 100 Workflows with 5 per Team

C. up to 100 Workflows with 20 per Team

D. up to 200 Workflows with 20 per Team

Which two types of scripts can be created with the Script Editor? (Choose two.)

A. Call Flow and Call Control Scripts

B. Call Studio Scripts

C. Routing Scripts

D. Tenant Scripts

E. Administrative Scripts

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

A. CCE Admin page

B. Domain Manager

C. Active Directory

D. Configuration Manager

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A. the number of calls the agent has taken

B. the Weight of the attribute

C. the agent with the Most Attributes

D. Longest Available

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

A. cost

B. productivity

C. customer expectations

D. customer satisfaction

E. call abandon rate

F. average queue time

Which communication protocol is being used between PG/Router and Live Data to generate report information?

A. TCP

B. HTTP

C. TIP

D. UDP

What are two possible Outbound Dialing Modes? (Choose two.]

A. Direct Predictive Mode

B. Preview Mode

C. Progression Mode

D. Accept Mode

E. Predictive Mode

Which two components are needed to setup RONA? (Choose two.)

A. Agent Permission levels

B. Call Routing Logic

C. System timers

D. Skill Target Configuration

E. Attribute settings

What is the goal of identifying a call type?

A. to ensure the correct Skill Target is selected

B. to ensure the call goes to the correct MRD

C. to ensure the contact is handled by the correct CCE Routing Script

D. to ensure the call reaches the agent in the correct queue

Which two functionalities should a Contact Center typically be provided? (Choose two.)

A. Skill-Based Routing

B. Surveys

C. IVR and Queuing

D. TCP/IP

E. Routing Protocols