What is the role of CVP in UCCE/PCCE?

A. interface between CUBE and UCCE/PCCE

B. queuing and self-service IVR

C. call routing brain of PCCE/UCCE

D. plays IVR Prompts to Callers

Which protocol is used by UCCE/PCCE to communicate with CUCM?

A. H323

B. TAPI

C. JTAPI

D. SIP

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A. The WB will check if a media server is set up or not.

B. The WB will drop the call.

C. The WB will ask the ICM script for instruction.

D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E. It invokes a comprehensive application in the Virtual Voice Browser.

What is the first step for CCE to dynamically allocate a label?

A. The WB engine service should be in Service.

B. The Dialer should be configured.

C. An agent needs to log in.

D. CVP Call service needs to be restarted.

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

A. Value List Collection Designer

B. Agent Supervisor

C. Report Designer

D. Report Definition Designer

E. Dashboard Designer

Which two files are used to deploy Finesse custom gadgets? (Choose two.)

A. Python

B. CSS

C. JSON

D. JavaScript

E. C++

Which two ways are Finesse gadgets deployed? (Choose two.)

A. The host supporting gadgets must be accessible by both the Agent PC and the Finesse Server.

B. Finesse Gadgets must be uploaded only to the primary Finesse Server.

C. The 3rdpartygadget password and the file upload must be hosted on a separate server.

D. Finesse Administration changes require a new login or Reset Layout in order to access changes.

E. The file permissions only need to set for Read for Public Permissions.

What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)

A. Call Type

B. Extended Call Variable

C. Call routes

D. Skill Groups

E. User

What are two operations supported by the Agent Bulk Import Tool? (Choose two.)

A. Update

B. Create

C. Add

D. Subtract

E. Replace

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

A. The “Admin” page or OAMP site is used for the daily “admin.”

B. The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

C. The Web URLs or pages are available for access, “Admin” page, “System” page, and a Reporting page.

D. There is a limited view of activities based on agent size.

E. The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.