When does the workflow assignment service publish a message to the application server?

A. when the agent logs out

B. when a new email is assigned to a user

C. when a new task is created

D. when the agent login in

Which TCP ports need to be opened in the firewall between the Web Server and Application server?

A. 993

B. 2434

C. 9001

D. 15097

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

A. ECE_Default_Queue

B. ECE_activity

C. ECE_Inbound

D. ECE_Email

E. ECE_Chat

What is the character limit for passwords when installing Enterprise Chat and Email applications?

A. 24

B. 29

C. 30

D. 32

What is the maximum number of categories a department can support?

A. 100

B. 250

C. 500

D. 600

Which activities can agents pick and pull?

A. Agents can pick chats from other agents that belong to the same set of skill groups.

B. Agents can pick chat from other agents that belong to the different skill groups.

C. Agents can pick emails from other agents that belong to the same set of skill groups.

D. Agents can pick emails from other agents that belong to the different skill groups.

What is the priority sequence for activities?

A. delayed callback, chat, email

B. email, chat, delayed callback

C. delayed callback, email, chat

D. chat, email, delayed callback

Which process scans content and applies regular expressions to mask the sensitive information?

A. Data leak prevention

B. Data masking

C. Data filtering

D. Data scanning

What is the formula for a standardized agent count for email?

A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)

A. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.

B. Single-mode authentication must be enabled on the ECE Reporting server.

C. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.

D. Mixed mode authentication must be enabled on the ECE Reporting server.

E. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.

F. Mixed mode authentication must be enabled on the CUIC publisher.