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VCE
What should the IT service continuity process primarily support?
A. Critical IT processes
B. All the services in the service portfolio
C. Business continuity strategy
D. Mission critical services at peak business periods
Which areas are NOT measured by process KPIs?
1.
Technology
2.
Performance
3.
Value
4.
Compliance
A. 1, 2 and 3 only
B. 1, 2 and 4 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
Which process is responsible for managing all service requests from users?
A. Change fulfillment
B. Incident management
C. Request fulfillment
D. Event management