A technician integratesthecustomer'snetwork and links the CM reference between CM and CMS is greater than 24 hours.

Whatcan be done to fix the problem?

A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.

B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

D. FromSolarislogin as root and use the date command

To activate, which three options require an Avaya authorization password? (Choose three) A. simultaneous CMS Supervisor logins

B. the number of agents thatthe CMS can report on

C. the number of users that can be administered in the CMS

D. the number of ACDs thatthe CMS system can monitor

E. features assigned to each user

A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1

How is this accomplished?

A. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmsscreate ACD1 with new options.

B. All changes are made inthe CM using the change cam proc screen

C. cmssvcturn cms off but leave idson,emssve switch setup; make needed changed to ACD 1

D. emssve change authorizations; make needed changes to authorization

A customer wants to optimize agent resources while also servicing calls inqueue. Which Advocate feature will meetthis requirement? I

A. Percent Allocation Distribution

B. Dynamic Queue Position

C. Predicted Waft Time

D. Service Objective

A small but growing software firm is currently subcontracting a call centre to answer itstechnicalsupport calls. The contact with the agency limits the number of simultaneous tech support calls to 50.

Which vectoring option provides the capability to limit the number of active calls and sendthe surplus to a busy treatment?

A. expected Wait Time (EWT)

B. VDN counted calls

C. Activate on oldest call waiting

D. Targetservice level

Which statement describes the two types of backups, CMSADM and Maintenance,that are onCMS system?

A. MSAOM backup is backing up CMS Administratordatabase portion, while Maintenance backup holds the Historical Call Data of thecallcenter

B. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content

C. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwisethere is no difference

D. Tape backup is called CMSADM, while network backup is referred as Maintenance.

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigationthe technician finds that the TTR has not yet been installed.

Which vectorcommandfailed (causing the Event Type 30) because there was no TTR?

A. queue-to

B. converse-on

C. collect-digits

D. route-to-digits

Given the use of default netmask, which set of IP addresses would be valid networkaddress for two network cards in a CMS system?

A. 135.9.86.54 192.168.2.2

B. 135.9.86.54 135.9.56.56

C. 192.168.2.3 192.168.2.2

D. 135.9.86.54 135.9.86.58

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A. Vector queuing priority

B. Service Objective

C. Predicted Wait Time

D. Reserve Agent

Whichtwostatements about scheduling backups with theTimetable feature are true? (Choose two)

A. Timetable can be used to schedule a LAN backup of the customer's data.

B. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

C. A Maintenance Backup Timetable is shipped with the CMS system but itis not scheduled.

D. Timetable can be used to schedule a LAN backup of the customer's system.

E. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.