You are installing a SIP-based Avaya Aura Contact Center (AACC) with Avaya Aura Media Server (AAMS).

Which three functions/features are gained by implementing the AAMS? (Choose three.)

A. skillset based routing

B. anchoring of calls

C. recorded announcements

D. music on hold

E. text to speech engine

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

A. Assign an AAD login ID and password to each agent.

B. Enable Agent Desktop integration in each agent's Call Presentation Class.

C. Associate a domain user account with each agent.

D. Acquire each agent's telephone.

Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?

A. IIS and XPS Viewer to view reports on the server.

B. Storage Manager for SAN's for managing the remote backups and IIS

C. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.

D. Simple Network Management Protocol and Windows Server Backup for monitoring and controlling of Network elements and Server backups.

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

A. The ability to use Hot Desking feature.

B. The ability to access files on their network.

C. The ability to map the user to a Windows account.

D. The ability to provide voice, e-mail and chat functionality to a single application.

You are installing Avaya Agent Desktop (AAD) on an agent PC.

Which three Microsoft software components must be installed? (Choose three.)

A. Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)

B. Microsoft WinPcap

C. Microsoft .NET Framework 4.5.2

D. Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)

E. Microsoft Silverlight

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.

What is the minimum required amount of RAM needed for the client computers?

A. 8 GB

B. 4 GB

C. 1 GB

D. 2 GB

Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

A. Contact Center Manager Administration (CCMA)

B. Communication Control Toolkit (CCT)

C. Contact Center Manager Server (CCMS)

D. Contact Center Multimedia (CCMM)

Contact Center License Manager provides central control and administration of licensing for Avaya Aura Contact Center (AACC). Before installing the AACC software, you must choose a license type and a licensing mechanism. The licensing options available to you depend on your Contact Center solution type (AML-based or SIP-enabled), and on the ordering process you use.

Which three license types does Contact Center License Manager support? (Choose three.)

A. Nodal Network Control Center

B. Campus Network Control Center

C. Corporate Enterprise

D. Nodal Enterprise

E. Enterprise Network Contact Center

Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

A. Avaya Secure Access Link

B. pcAnywhere

C. NetMeeting

D. AA_Rescue

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

A. Contact Center System Framework and Monitor Utility

B. Contact Center System Event and Monitor Utility

C. Contact Center System Control and Monitor Utility

D. Contact Center System License and Monitor Utility