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6209 6211 - Avaya Aura Contact Center Multimedia Implementation: 6211

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6209 6211 - Avaya Aura Contact Center Multimedia Implementation: 6211

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  • Vendor: Avaya
  • Exam Code: 6211
  • Exam Name: 6209 6211 - Avaya Aura Contact Center Multimedia Implementation
  • Certifications: Avaya Certifications
  • Total Questions: 60 Q&As( View Details)
  • Updated on: May 27, 2026
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6211 Online Practice Questions and Answers

Questions 1

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

A. Contact Center Manager Administration (CCMA)

B. Avaya Agent Desktop (AAD)

C. Contact Center Multimedia (CCMM)

D. Contact Center Manager Server (CCMS)

Show Answer

Questions 2

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

A. the Outbound Campaign Management Tool

B. the Outbound Message Handler

C. the Inbound Message Handler

D. the Rules Engine

Show Answer

Questions 3

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

B. Add the Communication Control Toolkit (CCT) server through the CCMA.

C. Add the Microsoft Exchange server through the CCMA.

D. Assign the CCT server as a reporting server for the CCMS.

Show Answer More Questions

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