Which service component in the design phase describes developing a detailed, site-specific plan for implementing the new technology system or solution?

A. Implementation Plan Development

B. Detailed Design Development

C. Systems Acceptance Test Plan Development

D. Staging Plan Development

Which two of the following activities are included in the Cisco Unified Communications project closeout? Select two.

A. Complete Ongoing Support Handoff Materials

B. Prepare for Handoff Meeting

C. Update Leading Practices

D. Obtain Customer Satisfaction Feedback

Which services component within the prepare phase provides financial justification and business benefits for Certkiller .com to review and evaluate before investing in the technology?

A. Statement of Work Development

B. Technology Strategy Development

C. Business Case Development

D. Business Requirements Development

E. Executive Summary Development

In the operate phase, the task accounting for all system assets and configuration is part of which service component?

A. Incident Management

B. Problem Management

C. Change Management

D. Configuration Management

In plan phase, which tow tasks are associated with the conduct operational assessment activity? ( Choose two.)

A. Document systems, Processes, flow-through, tools, people, skill and best practices

B. Conduct Operations personnel and stakeholders interviews

C. Identify operations personnel and stakeholders for interviews

D. Obtain and review operational procedures and policies

E. Document plan to remediate operational issues

Assessing the task performance of functional groups and comparing it with recommended best practices and the requirements of the standard operating procedures of the customer are parts of the analysis of which service component within the design phase?

A. Migration Plan

B. Staff Plan Development

C. Staging Plan

D. Implementation Plan

E. Implementation Kick-Off Meeting

Which template is used to define the specifics of a flash or phased implementation strategy?

A. Business Requirements Document

B. IPC project plan

C. High Level Design

D. Optimization Report

E. Network Management plan

F. Installation Guide

During the design phase, which template or tool is used to capture the define failure recovery procedure and risk mitigation strategy task?

A. Solutions Expert

B. Letter of Understanding Template

C. Validation Survey

D. Design Kickoff Agenda

E. Migration Plan

Within which phase would you find information about managing system trouble?

A. Optimize

B. Implement

C. Operate

D. Plan

E. Prepare

Which Service Component within the prepare phase helps customers make a sound decision by providing information relating to financial justification and benefits?

A. Operations Technology Strategy Development

B. Business Requirements Development

C. Proof of Concept

D. Business Case Development

E. Technology Strategy Development