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VCE
A call center where agents handle customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
Which feature would you suggest when the call center offers a survey to the people who have called?
A. VDN Return Destination
B. VDN Interflow
C. VDN Vectors
D. VDN Override
What is the recommended audio format to be played by the Avaya Aura?Media Server?
A. 16bit, 8kHz, Single channel, PCM files
B. 64bit, 8kHz, Multiple channel, PCM files
C. 16bit, 8kHz, Multiple channel, PCM files
D. 64bit, 8kHz, Single channel, PCM files
What is an abbreviated dialing list that is defined for the entire organization?
A. Entire
B. Personal
C. System
D. Group