Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

A. The ACCS Multimedia administration component

B. The Configuration component of the ACCS Launchpad

C. The outbound component of the ACCS Launchpad

D. The ACCS Ignition Wizard

Which type of application variables are used to reference the sample prompts?

A. RAN type variables

B. STRING type variables

C. MUSIC type variables

D. LANGUAGE type variables

Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

A. Service Factor

B. Short call

C. Service Level

D. Display

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

A. SIP user account

B. IP Office user account

C. Active Directory Domain account

D. Windows user account

Which type of activity code requires skillsets to be assigned?

A. Post Call Processing Reason code

B. Not Ready Reason code

C. Activity code

D. Walk Away Reason code

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

A. Connecting voice contacts to the ACCS contact router

B. Directing email and web communication contacts to the contact router

C. Synching agents with extensions on IP Office in ACCS

D. Processing voice and music recordings for flow and scripts

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

A. One multiplicity license

B. One mobile agent license

C. One voice license

D. One multimedia license

What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?

A. The Replication account setup must be different between Primary and Backup AAMS.

B. The UUID from Backup AAMS should be selected for use on Primary AAMS.

C. The UUID from Primary AAMS should be selected for use on Backup AAMS.

D. Enable High Availability should only be selected on the Primary AAMS.

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

A. Contact Center Management multi add option

B. Contact Center Management add agent

C. Contact Center Management add many users

D. Contact Center Configuration Tool

E. Contact Center Management create copy

Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

A. PVI Deployment

B. Hardware Appliance Deployment

C. DVD Deployment

D. Software Appliance Deployment