Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A. Light dust in the fans

B. Third-party RAM installed

C. Lint gathered near the rear vents

D. Oxidation or discoloration of the logic board

Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:

A. VHB solvent

B. Nail polish remover

C. Isopropyl alcohol wipes

D. VHB neutralizer

E. Liquid acid neutralizer

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

A. 64 GB

B. 32GB

C. 16 GB

D. 8 GB

Before leaving your bench to take a logic board to a storage place, where should you place the logic board?

A. On top of an ESD shielding bag

B. Inside an ESD shielding bag

C. Inside a cardboard box

D. On a metal table

Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).

A. DDR3L

B. LPDDR3

C. DDRPC3

D. PLDDR3

If an issue is in the Hardware problem space, which of the following should be removed from the Apple product to further isolate the issue?

A. All third party equipment

B. Any third party applications

C. Any third party extensions

D. Any third party frameworks

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A. Apple Downloads

B. Apple Support articles

C. Third-party search engines

D. Apple Support Communities

Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27- inch Apple LED Cinema Display?

A. Gigabit Ethernet port

B. Mag Safe cable (85W)

C. Kensington security slot

D. Built-in 2.1 speaker system

A customer brings his MacBook Pro (15-inch, Mid 2012) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for cracks in the glass. Which of the following should you also do? Select two.

A. Disassemble the SuperDrive to check for debris or dust inside.

B. Look for cracks, dents, or scratches on the exterior of the system.

C. Connect the system to external speakers to check for sound output.

D. Erase all of the customer's data and reinstall OS X to test the hard drive.

E. Check for any unusual odors coming from the system, which might indicate spill damage.

When configuring an ESD-compliant work area and using an ESD wrist strap, ensure that the metal section or hooks on the strap interior are touching your skin. What else should you verify to ensure that the ESD-compliant work area is properly configured?

A. The wrist strap cable does not touch an embedded battery.

B. The wrist strap is in close proximity to the antistatic resistor.

C. the strap cable is connected to the ESD mat or grounded connector.

D. You have fully discharged any static electricity by touching the metal frame of the device you are servicing.