___________ and ___________are the two pillars of the Toyota Production System.

A. Just-In-Time

B. Just-In-Merit

C. Kaizen

D. Jidoka

Jidoka means error-free production.

A. True

B. False

Process improvement offers you an alternative approach for uncovering data about your process.

A. True

B. False

The balanced scorecard enables everyone within the organization to be on the same page.

A. True

B. False

A _________________ is a performance measurement technique that focuses on joining an organization's strategies to specific measures.

A. Balanced Scorecard

B. Process Analysis Tool

C. Dashboard

D. Functional Measurement

Workflow engines require a significant amount of ________ and ________ to get underway?

A. time

B. resources

C. money

D. variance

Technology that enables workflow in processes are called:

A. Workflow designs

B. Workflow solutions

C. Technical aids

D. Workflow engines

What do business processes define?

A. The company's strategy

B. The efficiency of process execution

C. The and-to-end series of events for interacting with customers

D. Only the in-house services

One of the most important BPM success factors is:

A. Selection of the right methods and tools

B. Clear responsibility for organizational hand-offs in the business processes

C. A group of external sponsors

D. A solid management organization

Why is focused People and Change Management necessary in BPM?

A. To achieve quick wins faster

B. To anticipate the impact on stakeholders

C. To assure customers of success

D. To motivate the process team