Computer telephony integration, also called computer-telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated.

Which of the following functions can be implemented using CTI? Each correct answer represents a complete solution. Choose all that apply.

A. Agent state control

B. Automatic dialing and computer controlled dialing

C. Call routing

D. Call control for quality monitoring/call recording software

E. Call information display

Mark works as a Sales Engineer for NetPerfect Inc. One of his customers has asked him to enable fax messages to be delivered to her computer so that she can read it in her email.

Which of the following protocols should Mark implement on the convergence device?

A. T.30

B. T.38

C. T.37

D. T.100

Power over Ethernet (PoE) technology describes a system to safely pass electrical power, along with data, on Ethernet cabling.

What are the advantages of Power over Ethernet?

A. Symmetric distribution is possible.

B. A Gigabit of data per second to every device is possible.

C. PoE supports cheap cabling.

D. Asymmetric distribution is possible.

Which of the following devices works at the data link layer of the OSI model and is therefore an ideal device for creating a new broadcast domain for a voice device?

A. Hub

B. Bridge

C. Switch

D. Brouter

What is the bit rate of digitized voice using Pulse Code Modulation (PCM)?

A. 32000 bps

B. 64000 bps

C. 16000 bps

D. 8000 bps

All of the following components are required for a softphone end-point except for which one?

A. Microphone

B. PC

C. Sound card

D. Analog phone

Andrew is working for a television station in North America and South America.

What video standard is more possibly be used with the video stored in the archives of these stations?

A. IEEE 1394

B. PAL

C. SECAM

D. NTSC

Which of the following are the key steps that must be taken while planning and implementing QoS policies? Each correct answer represents a part of the solution. Choose three.

A. Divide traffic into classes.

B. Identify traffic and its requirement.

C. Remove unnecessary protocols.

D. Define policies for each traffic class.

Which of the following priority values of 802.1p defines network control?

A. 6

B. 4

C. 5

D. 7

Which of the following DoS attacks attempts to block service or reduce activity on a host by sending ping requests directly to the victim?

A. Teardrop attack

B. Ping flood attack

C. Land attack

D. SYN flood attack