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VCE
Who is responsible for tracking and monitoring an incident?
A. Problem Manager
B. Problem Management staff
C. Service Level Manager
D. Service Desk
Which ITIL process is responsible for analyzing risks and counter measures?
A. Service Desk
B. Capacity Management
C. Problem Management
D. IT Service Continuity Management
Which activity is not the responsibility of IT Service Continuity Management?
A. analyzing risks
B. executing impact analyses of incidents related to the back-out facilities
C. drawing up back-out scenarios
D. testing back-out arrangements