Which of the following is a responsibility of the Operations Role Cluster?

A. detecting intrusions and protecting against viruses

B. managing business-to-business trading interfaces

C. managing IT-procurement and purchasing functions

D. prioritizing service improvement requests and identifying gaps for future functionality

Which of the following is a key requirement for planning service solutions?

A. a managed IT environment

B. a milestone-driven implementation process

C. take the perspective of end-to-end services

D. understanding of the business and the operational requirements

Which of the following is a key objective of the Service Level Management Service Management Function

(SMF)?

A. formalizing Operational Level Agreements (OLAs)

B. providing primary liaison and customer service to the IT user community

C. providing the mechanism for setting clear expectations about the service being delivered

D. satisfying customers by ensuring that the Operations department meets the customers' demands

Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure that the key operational knowledge remains current and accessible to all members of the operations staff?

A. Workforce Management

B. Operations Review

C. Service Level Agreement (SLA)

D. Release Management

Which of the following is a Role Cluster in the MOF Team Model?

A. The Changing Role Cluster

B. The Partner Role Cluster

C. The Risk Management Role Cluster

D. The SLA Review Role Cluster

What fundamental principle of the Changing Quadrant is recognized as a key, sustainable business advantage?

A. The ability to quickly change and adapt the operations environment

B. The ability to quickly implement new technologies

C. The need for a customer oriented change approach

D. The Operations Management Review

Which of the following common activities is owned by the Infrastructure Role Cluster?

A. Backup planning

B. Data center server physical placement and management

C. Facilities management

D. Release implementation

The Change and Configuration Management SMF has a set of processes assigned to it. Which process is the first in order?

A. Approve the change

B. Baseline the configuration

C. Classify the Change

D. Initiate the Change

Does each role type have a set of accountabilities associated with it in the Team SMF?

A. Yes

B. No

What Team SMF accountabilities are primarily represented in the Operate Phase?

A. Architecture and Solutions

B. Operations and Support

C. Service and Compliance

D. Support and Manage