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IT Service Management Foundation based on ISO/IEC 20000: EX0-115

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IT Service Management Foundation based on ISO/IEC 20000: EX0-115

Want to pass your IT Service Management Foundation based on ISO/IEC 20000 EX0-115 exam in the very first attempt? Try Pass2lead! It is equally effective for both starters and IT professionals.

  • Vendor: EXIN
  • Exam Code: EX0-115
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000
  • Certifications: EXIN Certifications
  • Total Questions: 136 Q&As( View Details)
  • Updated on: May 31, 2026
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Free EX0-115 Exam Questions in PDF Format

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EX0-115 Online Practice Questions and Answers

Questions 1

What are the key contents of an IT Service Management system?

A. A documented organizational and operational structure

B. A software system for the ticket

C. A software system to monitor the key performance indicators (KPIs)

D. Systematic processes for ticket recording and follow-up only

Show Answer

Questions 2

Which process or function has the objective of recording and providing technical information about the if infrastructure?

A. Budgeting and accounting for services

B. Configuration management

C. Service desk

D. Service level management

Show Answer

Questions 3

The contents of a service must be agreed between the service provider and the interested parties.

Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?

A. Cost

B. Delivery method

C. Formatting

D. Purpose

Show Answer More Questions

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