One out of ten identically configured computers at a customer's site is exhibiting random lockups. What is the first component you should swap with another working unit to determine whether this is a software or hardware problem?

A. memory

B. system board

C. hard drive

D. processor

A customer reports that the power supply in an HP desktop has had repeated failures. Although it has been replaced several times, the power supply continues to fail.

What is the first step you should take to identify the root cause?

A. Upgrade the power supply to one with greater capacity.

B. Replace the system board and the power supply.

C. Recommend a power audit of the facility.

D. Replace the complete desktop.

Which utility should be used to configure a WWAN device on an HP notebook?

A. HP Connection Manager

B. F10 Computer Setup Utility

C. Windows XP Zero Configuration Utility

D. HP Software Update Utility

Which function does the Wireless LAN 802.11 n standard provide?

A. uses the same antenna to receive and transmit simultaneously

B. operates in the 2.4GHz frequency range only

C. uses two or more transmitter and receiver antennas

D. provides more security features than 802.11

You need to disassemble an HP tablet PC that you are unfamiliar with. Which HP resource will provide you with video instruction?

A. Service Media Library (SML)

B. Support Media subscription

C. Maintenance and Service Guide

D. Onsite Agent's Reference Set (OARS)

Which tool should you use to set and change the Smart Card PIN on an HP notebook?

A. Smart Card Security for HP ProtectTools

B. Security Center in Windows Control Panel

C. Credential Manager for HP ProtectTools

D. F10 Computer Setup Utility

Where can you enable hardware RAID on an HP workstation?

A. from the Device Manager

B. in the system Bios

C. at the Control Panel

D. on the hard drive jumpers

Where can you enable the Trusted Platform Module (TPM) option?

A. BIOS

B. Internet security settings

C. Windows Control Panel

D. Device Manager

According to HP best practices, where should you verify the service history for a specific computer?

A. customer-supplied service records

B. Channel Services Network (CSN)

C. Microsoft Windows System Information

D. The Service Media Library (SML)

Click the part of the graphic that identifies the Mobile PCI eXpress Module (MXM) card.

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