Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?

A. Recovery console

B. REGEDIT

C. Safe mode

D. MSCONFIG

When setting up a new wireless router, which of the following actions should the technician take FIRST in order to secure the network? (Select TWO).

A. Disable unused ports

B. Change the SSID

C. Position the antennas to prevent outside access

D. Enable MAC filtering

E. Change the default user name

Which of the following home computer synchronization methods are possible with an iOS device? (Select TWO).

A. Infrared

B. USB

C. FireWire

D. Wi-Fi

E. Parallel

An Android smartphone is MOST likely to have which of the following types of user- accessible storage in contrast to a traditional laptop?

A. Flash

B. ROM

C. Floppy

D. Hard drive

A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?

A. Display -> Settings -> Advanced -> General -> DPI

B. Display -> Settings -> Resolution

C. Display -> Settings -> Advanced -> Adapter -> Refresh

D. Display -> Appearance -> Effects -> Transition

When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:

A. CMOS battery

B. Video card

C. IDE cable

D. Floppy cable

A laser printer has just had its toner cartridge removed and toner has leaked inside and out. The BEST method to remove spilled toner, both inside and outside of the printer, is which of the following?

A. ESD vacuum

B. Maintenance kit

C. Damp towel

D. Compressed air

An iOS user does not want to automatically connect to wireless networks that are broadcasting. Which of the following settings must be enabled in iOS 5.x to authorize connecting to wireless networks?

A. Connect to WiFi

B. Change adapter settings

C. Manage wireless networks

D. Ask to join

Which of the following can an Android device use to synchronize with desktop contacts? (Select TWO).

A. HDMI cable

B. CAT6 cable

C. USB cable

D. Bluetooth

E. IEEE 1394 cable

A remote Windows XP user believes unauthorized software has been installed on their laptop. The technician must direct the user to which of the following locations to remove the application?

A. Action Center

B. Add/remove Programs

C. Windows Firewall

D. Computer Management