PandC Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. PandC Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. PandC Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, PandC Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.

What are two viable options a Solution Architect should explore in more detail with the client?

Choose 2 answers

A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third- party monitoring and alerting solution that's already in place at PandC Hardware.

B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.

C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.

D. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.

Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.

What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

A. Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

B. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

C. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

D. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.

Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy? Choose 2 answers

A. Collaboration between lines of business

B. Simple security architecture across lines of business

C. Global case management across lines of business

D. Access to shared lines of business data

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:

1.

Northern Trail Hot Tubs sells through a B2B2C model with Dealers.

2.

Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.

3.

Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.

4.

Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive. Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases

B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases

C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing in from various on- premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.

Which recommendation should the Solution Architect make to meet this requirement?

A. Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

B. Push the data into Salesforce and implement an archival strategy.

C. Write custom Apex code to retrieve the data in real time from external systems.

D. Re-architect the implementation using Salesforce Connect and external objects.

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.

Based on the business requirements, which solution should the Solution Architect recommend?

A. Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.

B. Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data in the Experience Cloud site.

C. Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

D. Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.

Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system and account managers need the latest data in front of them. What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC's needs?

A. Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.

B. Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.

C. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.

D. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.

Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop. Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?

Choose 3 answers

A. Field Service Manager

B. NTO employee representing a typical customer

C. Business Analyst

D. Field Service Agent

E. Project Manager

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.

NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.

What should a Solution Architect recommend as NTO begins its implementation?

A. Advise the client to start with Experience Cloud.

B. Select an AppExchange product focused on contract lifecycle management.

C. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.

D. Advise the client that Revenue Cloud is the starting point.

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.

What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

A. Make internal organization-wide defaults Public Read Only to create external visibility.

B. Enable External Sharing Model to create external organization-wide defaults.

C. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.

D. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.