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The Foundation® ITIL (2012 Onwards): BH0-012

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The Foundation® ITIL (2012 Onwards): BH0-012

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  • Vendor: ISEB
  • Exam Code: BH0-012
  • Exam Name: The Foundation® ITIL (2012 Onwards)
  • Certifications: ISEB Certification
  • Total Questions: 99 Q&As
  • Updated on: Nov 22, 2024
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ISEB BH0-012 Last Month Results

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Free BH0-012 Exam Questions in PDF Format

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BH0-012 Online Practice Questions and Answers

Questions 1

Which one of the following is the BEST definition of the term 'service management'?

A. A set of specialized organizational capabilities for providing value to customers in the form of services

B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

C. The management of functions within an organization to perform certain activities

D. Units of organizations with roles to perform certain activities

Show Answer

Questions 2

What do customer perceptions and business outcomes help to define?

A. The value of a service

B. Governance

C. Total cost of ownership (TCO)

D. Key performance indicators (KPIs)

Show Answer

Questions 3

Which is the correct definition of a customer facing service?

A. One which directly supports the business processes of customers

B. A service that cannot be allowed to fail

C. One which is not covered by a service level agreement

D. A service not directly used by the business

Show Answer More Questions

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