Which of the following statements about business activity models (BAM) is correct?

A. A BAM flowcharts the sequence of business events.

B. A BAM will show who carries out business activities.

C. A BAM is a model of the organization s processes.

D. A BAM will be defined for each business perspective.

An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

A. Ethnographic study.

B. Interviewing.

C. Activity sampling.

D. Protocol analysts.

An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one department. There is no requirement to store historical information. However, there are currently eight departments and over one hundred employees. How would this relationship be shown on an Entity Relationship diagram?

A. As (8 .. 100) at the Department end of the relationship.

B. As a many-to-many between Department and Employee.

C. As a one-to-one between Department and Employee.

D. As a one-to-many between Departmentand Employee.

Which of the following is NOT an example of a generic stakeholder group?

A. Regulators.

B. Competitors.

C. Testers.

D. Employees.

Which of the following is an example of 'Individual Tacit Knowledge'?

A. Culture.

B. Process.

C. Norms.

D. Intuition.

Which investigation technique is supported by use case' descriptions?

A. Scenario Analysis.

B. Questionnaires.

C. Document Analysis.

D. Interviewing.

When is the self-esteem of individuals affected by a change process usually at its lowest?

A. At the end of the changeprocess.

B. At the start of the change process.

C. At all points during the change process.

D. In the middle phase of the change process.

Which of the following is considered by the Boston Box?

A. Power/influence.

B. Impact.

C. Market share.

D. Gross profit.

Which of the following approaches is the variation of the Waterfall lifecycle that shows explicitly the link between the analysis stages and the testing stages?

A. V model.

B. Spiral model.

C. Unified process.

D. Workflow model.

In a business activity model, which of the following type of activities respond to deviations between actual and planned performance?

A. Monitoring activities.

B. Doing activities.

C. Controlling activities.

D. Planning activities.