A support agent resolves an incident associated with an alert. What is the best method to close the alert?

A. Set the evt_mgmt.incident_closes_alert

B. Set the evt_mgmt.alert_closes_incident

C. Switch over to the alert form and close the alert manually

D. Create a business rule on the alert table to match the associated Incident with its respective alert

E. Create a business rule on the incident table

Where can you look to determine what event rule created an alert? (Choose two.)

A. Alert Activity

B. Event Additional Information

C. Event Processing Notes

D. Alert Message Key

E. Alert Source

What is Event Management licensing based on?

A. The number of unique nodes that can send events to the instance

B. The number of connectors and listeners it will collect data from

C. The number of connectors it will collect data from

D. The number of CIs in the CMDB that it will be monitoring

Which is not a valid method for accessing alert intelligence?

A. In the right-click menu of an alert list, select Open in Workspace

B. By appending/workspace to your instance URL

C. The application navigator Alerts Console menu item

D. The application navigator Alert Intelligence menu item

E. Within an open alert record, click the Open in Workspace button

F. Select the Lists tab in operator workspace

Which attribute correlates multiple events to one alert?

A. Additional_info

B. Message_key

C. Metric_name

D. Short_description

Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?

A. Option A

B. Option B

C. Both anomaly A and anomaly B

D. Neither anomaly A or anomaly B

During CI binding, CI matching is done using which two fields? (Choose two.)

A. Message Key

B. Additional Information

C. Source

D. Node

A load balanced web application has a cluster of 5 Apache nodes. When considering impact calculation with application cluster member rule influence set to 45, how many impacted nodes within that cluster would cause the overall application service to have a degradation of service?

A. 5

B. 1

C. 2

D. 3

E. 4

What is used to correctly bind an alert to an application?

A. Correlation rules

B. Workflows

C. Classifiers

D. CI identification rules

Impacted services for alerts are calculated using data from which table?

A. cmdb_ci_hardware

B. em_impacted_svc

C. cmdb_ci_rei

D. svc_ci_assoc