Certified Implementation Specialist - IT Service Management: CIS-ITSM

How is granular read and write access for a specific change model defined?

A. Setting Advanced Security to true and applying user criteria

B. Configuring ACL's on the Create New landing page

C. Change properties

D. Configuring ACL's on the chge_model table

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

A. New. Work: m progress Escalated Communicated

B. Proposed. Accepted Rejected Cancelled

C. Proposed Received eCAB Convened Closed

D. Proposed Accepted Reacted Reopened

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories? (Choose three.)

A. catalog_manager

B. itil_admin

C. catalog_builder_editor

D. catalog_editor

E. catalog_admin