Correct Answer: C

According to the ServiceNow documentation1, a demand manager can view and edit the following artifacts from a demand:

Decision: A decision that affects the demand or its outcome2.

Risk: A risk that could impact the demand or its outcome3.

Requirement: A requirement that defines the scope or functionality of the demand4.

The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateADecision.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARisk.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/task/t_CreateARequirement.html

Correct Answer: B

According to the Project Expense Lines document, a project expense line is cost associated with a specific source, such as fixed assets, resource, or software. The program field on the project expense line form is not a source of cost, but a reference to the program that the project belongs to. Therefore, the correct answer is B. Program. The other options are not correct, as they are sources of cost for a project expense line.

Correct Answer: A

According to the Cost plan breakdown document, users are required to enter the cost type for each cost plan line item. Cost type is a mandatory field that specifies the type of cost, such as labor, software, hardware, etc. The other options are not required fields for a cost plan for a demand. Discount Rate % is an optional field that applies a discount rate to the cost plan. Total planned cost is a read-only field that displays the sum of the planned cost for all the cost plan breakdowns. Functional currency is a system property that defines the currency used for cost management.

Correct Answer: B

According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or submit time cards on behalf of team members. This role also has the ability to create and modify time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect because:

A. activity_admin: The activity_admin role can create and modify activities, activity sets, and activity plans

C. form_admin: The form_admin role can create and modify forms, form sections, and form layouts

D. approval_admin: The approval_admin role can create and modify approval rules, approval groups, and approval stages

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ActivityManagementRoles.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_FormAdministration.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/approvals/concept/c_Approvals.html

Correct Answer: D

According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.

Correct Answer: D

According to the ServiceNow documentation1, this property controls whether the cost roll-ups are performed when a sub-project and parent project have different project currencies. If this property is set to true, then the system converts the sub-project currency to the parent project currency using the exchange rate table and performs the cost roll-ups. If this property is set to false, then the system does not perform the cost roll-ups for sub-projects with different currencies. https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

Correct Answer: BE

Correct Answer: D

According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html

Correct Answer: D

According to the ServiceNow documentation1, the it_pps_admin role is the minimum role that has access to the Project Administration > Settings > Preferences-Project module. This role can configure the project preferences, such as the

default project template, the default project currency, and the default project status.

The other options are incorrect because:

A. it_program_manager: The it_program_manager role can create and manage programs, but not project preferences.

B. sys_admin: The sys_admin role can access all modules and features on the platform, but it is not the minimum role required for the Project Administration > Settings > Preferences-Project module.

C. it_project_manager: The it_project_manager role can create and manage projects, but not project preferences.

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_Roles.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html

Correct Answer: A

According to the ServiceNow documentation1, the it_program_manager role is needed to group related projects and demands. This role can create and manage programs, which are containers for projects and demands that share a common goal or objective. The other options are incorrect because:

B. it_project_manager: The it_project_manager role can create and manage projects, but not group them into programs.

C. it_demand_manager: The it_demand_manager role can create and manage demands, but not group them into programs.

D. it_project_user: The it_project_user role can view and edit project tasks, but not create or manage projects, demands, or programs.

https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_ProjectManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandManagement.html https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Roles.html