Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A. Genesys Cloud 1

B. Genesys Cloud 2

C. Genesys Cloud 3

D. Genesys Cloud 4

Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A. Gateway

B. SIP

C. Outbound Proxy

D. WebRTC

You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A. Workspaces

B. People

C. Queues

D. Groups

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A. Public Interface Services

B. Core Services

C. Communication Services

D. Application Services

All of the following are steps that must be completed to configure an Edge appliance. EXCEPT ________.

A. Create a Site

B. Assign the Edge to a Site

C. Configure a trunk

D. Create an Edge Group

E. Associate the network interface

F. Authenticate the Edge

G. Configure the Edge Connectors

Instant messaging costs are significantly less than long-distance phone conversations.

A. True

B. False

How many types of groups are there by default?

A. 5

B. 3

C. 4

D. 2

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A. Activity

B. Chat Icon

C. Documents

D. Admin

What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A. Reset the user's password.

B. Rename the user account.

C. Set the user to Inactive for 30 days, then delete the user account.

D. Create a role for former users and add the user to that role.

When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A. It should be connected to a different network segment that has access to your company intranet.

B. It should be connected to a network segment that has outbound access to the public Internet.

C. It should be connected to the same network segment that the Bridge server is on.