Force Field Analysis is a structured approach for identifying and evaluating the forces that will promote, encourage, and support change and those that will resist change.

A. True

B. False

The theory of the 'Hawthorne Effect on Human Motivation' was given by:

A. Walter Shewhart

B. Joseph M. Juran C. Frederick Herzberg

D. W. Edwards Deming

Which of the following are major characteristics of Quality Management?

A. Manage with Facts

B. Continuous Improvement

C. Manage by Process

D. Focus on the Customer

E. All of the above

Which stage in Tuckman's Model depicts the following scenario, "There is a high degree of dependence on the designated leader for guidance and direction."

A. Forming

B. Norming

C. Performing

D. Staging

A technique that can be used for active listening is:

A. Paraphrase the speaker's meaning

B. Offer a point of view often when in conversation

C. Express concerns

D. Explain the speaker's meaning

Which Conflict Management Strategy is also referred to as 'Strategy of Integration'?

A. Smoothing

B. Problem Solving

C. Withdrawing

D. Compromising

If Project A has inspected 1546 requirements in 54 hours and found 350 defects but 9 escaped, what is the Escape Rate of Project A?

A. 2.04%

B. 2.57%

C. 16.67%

D. .58%

During a requirements inspection, requirements defects are categorized as:

A. Wrong

B. Missing

C. Extra

D. All of the above

E. A and B above only

The challenge(s) of using the iterative development methodology is/are:

A. Real projects rarely follow the sequential flow

B. At the beginning of most projects there is often a great deal of uncertainty about requirements and goals

C. It is often a long time into development cycle before any functionality is available for customer review

D. All of the above

E. None of the above

-- Exhibit -

-- Exhibit -The diagram is what type of chart?

A. Run Chart

B. Control Chart

C. Affinity Diagram

D. Flow Chart

E. Pareto Chart