What does the system of record fabric for IT management include?

A. Service models flowing across the service backbone

B. Functional components and their interactions

C. Data objects, their relationships and inter-dependencies

D. Value streams and their typical activities

Complete the sentence. According to the IT4IT Reference Architecture, the IT value chain is ______________.

A. an economic framework describing how businesses produce value

B. the IT service lifecycle as represented by its data objects and how they flow across IT management systems

C. the set of functional components used by every IT department, supporting the IT service backbone

D. the series of value-adding activities that every IT department should perform

How does the IT4IT Reference Architecture use the value stream concept?

A. As a way of grouping functionality to provide context for where value is being created and delivered

B. To support predictable, sequential, waterfall approaches to IT service delivery

C. As a macro-process and capability architecture to provide context for IT value delivery and operations

D. In order to be compliant with the Value Chain concept of Michael Porter

What is the difference between primary and supporting activities in the IT Value Chain?

A. Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity

B. Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages

C. Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness

D. Primary activities focus on systems design and construction; supporting activities include planning and operations management

What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?

A. Offer Consumption

B. Fulfillment Execution

C. Catalog Composition

D. Offer Management

Which functional component within the Requirement to Deploy value stream produces the Logical Service Blueprint?

A. Build Package

B. Enterprise Architecture

C. Service Portfolio

D. Service Design

Complete the sentence. Abstraction Levels 1 and 2 of the IT4IT Reference Architecture are known as _________________.

A. Conceptual Service Design and Logical Service Design

B. End-to-End Overview and Value Stream Documentation

C. Computation-Independent Architecture and Platform-Independent Architecture

D. End-to-End Overview and Solution Architecture

Which of the following statements best describes the Level 2 class model?

A. It is another name for the System of Record Fabric

B. It is vendor-specific

C. It is an expansion of the Level 1 class model

D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

What is an objective of the Detect to Correct value stream?

A. To build a culture of collaboration between IT operations and IT development

B. To manage an inviting consumption experience to acquire services, goods, knowledge, and support

C. To track the service usage and control the chargeback contract

D. To provide an overview of the business of IT operations and the services delivered

Which value stream connects consumers with IT goods and services?

A. Detect to Correct

B. Strategy to Portfolio

C. Request to Fulfill

D. Requirement to Deploy