You are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.

Which two configuration options perform the correct assignment routing? (Choose two.)

A. Configure all assignments to route to the service manager who then assigns the tasks to the specific team.

B. Configure routing to use business logic to assign tasks to the appropriate team using the type of service.

C. Configure single level approval routing to a supervisor who assigns the task to the specific team.

D. Configure routing to a skilled work group using the appropriate skill parameters for the selected service.

In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.

To meet this requirement, you apply a goal and deadline to the ___________________.

A. Case type

B. Schedule Interview process

C. Interview stage

D. Schedule Interview step

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.

Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

A. Provide notification to HR requesting urgency be increased.

B. Provide a service level for the HR assignment.

C. Provide escalation action to HR and resolve the case.

D. Provide a field for urgency adjustment.

E. Provide a local action to transfer the assignment to another queue.

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a _________.

A. process that routes to the manager.

B. step that routes to the manager.

C. change stage step to allow the employee to route to the manager.

D. stage to route requests to the manager.

In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.

Contact information changes must not alter or interrupt the primary flow of the case.

Which option meets the needs of this requirement?

A. Add an assignment to the case life cycle.

B. Add an alternate stage to the case life cycle.

C. Add a stage with a start condition to the case workflow.

D. Add an optional action to the case workflow.

Consider this requirement for a business transaction:

An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.

If approved, the request is forwarded to the Fulfillment department.

If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation.

The Fulfillment department will process the request if the requested items are in stock.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

A. Option A

B. Option B

C. Option C

D. Option D

An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.

If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.

If the credit is acceptable, the loan application is forwarded to a loan officer for review.

If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.

If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.

Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.

A. Option A

B. Option B

C. Option C

D. Option D

While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited. How can the business stakeholder communicate this problem to the development team using Agile Workbench?

A. Create a comment

B. Create a bug

C. Create a note

D. Create a story

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.

What is the best way to design routing so the correct interviewer is assigned the task?

A. Route the job application to a specific user using the Use business logic option.

B. Route the job application to an operator within a skilled group using the Specific user option.

C. Route the job application to a specific queue using the Use business logic option.

D. Route the job application to an approximately skilled operator using the Specific user option.

Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)

A. Coding

B. Testing

C. Accuracy

D. Speed