DRAG DROP

Select each use case on the left and drag it to the appropriate router on the right.

Select and Place:

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?

A. The user is notified that the maximum urgency value has been reached.

B. Urgency value remains at 100, but other service level processing continues.

C. Urgency value continues to increment as configured.

D. Service level processing is halted until the assignment is completed.

A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment.

To determine what type of routing to apply to each assignment, what question do you ask yourself?

A. Is any special correspondence needed?

B. Can the work be delegated to other users?

C. How long does the work take to complete?

D. Who should do the work?

In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.

To meet this requirement, you apply a goal and deadline to the ______________.

A. Case type

B. Schedule Interview process

C. Interview stage

D. Schedule Interview step

YOU are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections. Which two configuration options perform the correct assignment routing? (Choose Two)

A. Configure all assignments to route to the service manager who then assigns the tasks to the specific team.

B. Configure routing to use business logic to assign tasks to the appropriate team using the type of service.

C. Configure single level approval routing to a supervisor who assigns the task to the specific team.

D. Configure routing to a skilled work group using the appropriate skill parameters for the selected service.

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a_______________.

A. process that routes to the manager

B. step that routes to the manager

C. change stage step to allow the employee to route to the manager

D. stage to route requests to the manager

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A. Add an Item Retention alternate stage and define a process for retention of item.

B. Add a decision in the Item Return process to change the stage when a return is not necessary.

C. Add a condition to skip the Item Return stage when a return is not necessary.

D. Replace the Wait step in the Item Return stage with a Change Stage step.

In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.

Which option meets the needs of this requirement?

A. Add an assignment to the case life cycle.

B. Add an alternate stage to the case life cycle.

C. Add a stage with a start condition to the case workflow.

D. Add an optional action to the case workflow.

A list report includes columns for purchase requests and regional cost centers. A manager wants the report to -how the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?

A. Use the purchase requests column to group the cost centers.

B. Filter the results so that only cost center and purchase requests are included in the report.

C. Summarize the regional cost centers by count.

D. Summarize the purchase requests column by count.

You are assigned to a pega implementation project as a pega business architect.

Which task are you expected to perform?

A. Organize the project Kickoff meeting.

B. Help to refine ahead of a sprint.

C. Identify the initial of case types.

D. Identify the scope of the initial release.