A travel authorization requires approvals from the requestors manager, division VP. and possibly an accountant based on the total amount. Which configuration satisfies this use case?

Available Choices (select all choices that are correct)

A. Cascading approval using an authority matrix

B. Cascading approval using the workgroup manager

C. Cascading approval using when rules to identify the assigned user

D. Cascading approval using the reporting manager

A survey is sent to a customer via email.

How do you configure a solution to ensure the email Includes the case ID for the survey?

Available Choices (select all choices that are correct)

A. Create a required field for the case ID that must be entered by a user during the case process prior to sending the email

B. Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message

C. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email

D. Call a data transform to copy the case ID from pyWorkPage to the email

Depending upon the purchase request amount, approvals cascade from the users to a loan officer, then to a director and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.

Which two approaches can you use to configure the cascading approval? (Choose two)

A. Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)

B. Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)

C. Approval based on Reporting structure, using the workbasket manager to determine the approver(s)

D. Approval based on Reporting structure and when conditions, using each operator's reporting to manager to determine the approver(s)

You are configuring routing for a customer warranty service request. All warranty servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization?

Available Choices (select all choices that are correct)

A. Open the Channels landing page and then add a new portal

B. Open the Explore data landing page, and then create a new insight

C. Open the Explore data landing page and then add a Reporting widget

D. Open the Data landing page and then create a new insight

A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions.

Which two configurations must be used together to determine the recommended meal plan? (Choose two).

Available Choices (select all choices that are correct)

A. Configure an assignment to gather customer information

B. Configure a decision table

C. Configure a decision tree

D. Configure a decision shape to add a conditional path

You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes.

How do you configure the Wait step for this requirement?

Available Choices (select all choices that are correct

A. Configure the step so that only one child case must be resolved before the parent case can continue

B. Configure the step to continue the parent case when the child cases reach the payment pending review status

C. Configure the step to continue the parent case when the child cases reach auditor approval

D. Configure the step so that users can continue with the parent case process regardless of child case status

A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach fulfills this requirement? Available Choices (select all choices that are correct

A. Create one work group for both personas and route to the work group

B. Create one new work queue and spirt the tasks by type

C. Create two new work queues one for editors and one for actors

D. Create two new work groups in Dev Studio that reference one work queue

A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can select the color of the door. Select the data page definition configuration settings to source a color drop-down list to minimize memory usage. Object Type - ACME-Products-Data-Color or ACME-Products-Work-Color or ACME- Products-Work-ColorFeedback Edit Mode - Readonly Or Editable Or Savable Scope - Thread Or Requestor Or Node

A. Page, ACME-Products-Data-Color,ReadOnly,Node

B. List, ACME-Products-Data-Color,ReadOnly,Thread

C. Page, ACME-Products-Data-Color,ReadOnly,Requestor

D. List, ACME-Products-Work-Color,ReadOnly,Node

E. List, ACME-Products-Work-ColorFeedback,ReadOnly,Node

F. List, ACME-Products-Data-Color,ReadOnly,Node

Drag each report from the left to the corresponding report type on the right.

Select and Place: