Correct Answer: D

This scenario is a use case for the Wait step because it involves pausing a case until another case reaches a certain status. The salary increase case can be configured to wait for the approval case to reach a Resolved-Approved status

before continuing to process the increase. The other scenarios do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs.

References:

https://academy.pega.com/topic/case-workflow-dependency/v1

Correct Answer: D

The Repair phase can be implemented as a child case because it represents work that is performed by a third party and can be processed in parallel with other phases. A child case also allows for different reporting options and time frames

for the repair work. The other phases are part of the main business process and should be implemented as steps or stages in the top-level case.

References:

https://academy.pega.com/topic/child-cases/v1

Correct Answer: A

This requirement can be satisfied by using a Wait step with a Timer wait type that pauses a case until a set date/time interval expires or until a reference date/time is reached. In this case, the Wait step can be configured to pause the Accident Claim case for 48 hours after the accident date/time property value. The other requirements do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs. References: https://academy.pega.com/topic/case-workflow-dependency/v1

Correct Answer: C

To indicate the progress of a case towards resolution, you need to update the case status on the appropriate steps. The case status reflects the current state of a case and helps users track its progress. You can use standard statuses such

as New, Pending-Approval, or Resolved-Completed, or define custom statuses for your application. The other options are either incorrect or irrelevant for this requirement.

References:

https://docs-previous.pega.com/case-management/87/updating-case-status

Correct Answer: D

To display the Inspect Sailboat process only if .boatType = `Sail', you need to configure the process to start if the .boatType property equals `Sail'. Otherwise, the process is skipped and the case life cycle continues to the next step. This way,

only sailboats are inspected for sail-specific parts, while other boat types are inspected for common parts only. The other options are either incorrect or irrelevant for this requirement.

References:

https://docs-previous.pega.com/case-management/87/adding-processes-case-life-cycles

Correct Answer: BD

These two case types can support the scenario of filing home insurance claims with items of loss and potential fraud investigation. Items of loss can be implemented as a child case type that represents each item that is claimed by the customer. Fraud investigation can be implemented as a parallel process that runs in the background while the main claim process is ongoing. The other options are either incorrect or irrelevant for this scenario. References: https://academy.pega.com/topic/child-cases/v1 https://academy.pega.com/topic/parallel-processes/v1

Correct Answer: B

Using the Pega Express delivery approach, governance is established during the prepare phase of the project. The prepare phase involves setting up the project team, roles, responsibilities, tools, processes, and standards that will guide the

project delivery. Governance ensures that the project is aligned with the business objectives, follows best practices, meets quality criteria, and delivers value to the stakeholders.

References:

https://community.pega.com/knowledgebase/articles/pega-express-methodology/86/prepare-phase

Correct Answer: D

A case reference field allows users to select a case from a list of existing cases that match a specified condition. You can configure a case reference field to display the case ID, the case name, or any other property of the case. You can also

use a case reference field to link cases together or to navigate to another case.

References:

https://community.pega.com/knowledgebase/articles/user-interface/86/creating-case-reference-fields

Correct Answer: BD

Before you add fields to a view, you need to decide how users enter values into the field and whether the fields require a data source. These decisions determine the type and configuration of the fields that you add to the view. For example,

you can use different types of controls to allow users to enter values in different ways, such as text inputs, drop-down lists, radio buttons, etc. You can also use different types of data sources to populate the fields with values from your

application data or external systems, such as data pages, report definitions, connectors, etc.

References:

https://community.pega.com/knowledgebase/articles/user-interface/86/adding-fields-view

Correct Answer: C

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a

case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list.

References: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6:Service Levels)