Oracle RightNow CX Cloud Service 2012 Essentials: 1Z0-465

Your customer has performed a search on the knowledgebase and has stated that they are gettingstrange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.

How can you increase the value of the word "widget" In the knowledgebase search results?

A. Assign all products and categories to the knowledgebase answer.

B. Set the display position to "Fix at top."

C. Set the display position to "Place at top."

D. Add the search term to the keyword field of the knowledgebase answer.

Which are two true statements about chat surveys?

A. You can create a chat rule to email a transactional survey to the customer at the end of a chat.

B. Sending a link to a survey can only be done by the agent during or at the end of chat.

C. You can create a chat rule to pop up a transactional survey at the end of a chat.

D. When displaying a link to a chat survey, customer information cannot be linked back to the chat.

Which three expressions use proper syntax?

A. If (incidents.assgn_acct_id ISNULL, `Not Assigned', 0)

B. Date_diff(incidents.closed, incidents.created)

C. If(incidents.assign_group_id= 100460, `With Support', `Not with Suport')

D. Sum(if(incidents.status_id < > 2, 1, 0))

E. Avg(incidents.candtimes_opened)