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Oracle Engagement Cloud 2019 Implementations Essentials: 1Z0-1064

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Oracle Engagement Cloud 2019 Implementations Essentials: 1Z0-1064

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  • Vendor: Oracle
  • Exam Code: 1Z0-1064
  • Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
  • Certifications: Oracle Cloud
  • Total Questions: 75 Q&As
  • Updated on: Apr 20, 2024
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Free 1Z0-1064 Exam Questions in PDF Format

Related Oracle Cloud Exams

1Z0-1064 Online Practice Questions and Answers

Questions 1

Yourcustomer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

A. Select Create Category > Create Top-Level Category.

B. Check the Active flag.

C. Select the task Manage Service Request Categories.

D. Select Status = "Active".

E. Select Service Catalog in Functional Areas.

F. Select Create Category > Create Child Category.

G. Complete Category Name.

Show Answer

Questions 2

Your client has noticed that inbound emails from customers are not creating or updatingservice requests.

Which step should they perform to automate it?

A. Adjust the inbound message filters.

B. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

C. Adjust permissions on all customer's profiles.

D. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

Show Answer

Questions 3

If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it

B. have to contact Oracle Support for the permission to deploy your custom DCS application

C. be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

D. be required to create all of your own components for the display of Engagement Cloud objects

Show Answer More Questions

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