When building an agent script with the pages and page structure as shown below, you need to take an agent from Page 3 to Page 1. There is no navigation menu in the script because you are controlling it with rules.

Which two rule actions can be used to meet this requirement? (Choose two.)

A. Page Rule: Go to previous page

B. Page Rule: Go to certain page

C. Script Rule: Fire an Exit event

D. Page Rule: Go to next page

E. Page Rule: Go to beginning of script

F. Script Rule: Fire a name event

Your customer would like to automatically create incidents for any comments created on Social Media sites.

Which two Social Media options are available to create incidents in Oracle Service Cloud? (Choose two.)

A. Google Plus Comments

B. Instagram Comments

C. Facebook Public Personal Page Comments

D. Twitter Public Comments

E. YouTube Comments

F. Twitter Private Messages

G. Facebook Fan Page Comments

An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?

A. The original agent can exit the chat as soon as the new agent accepts the conference.

B. The customer must agree to new agent.

C. The original agent must transfer the lead role.

D. The original agent cannot leave the conference without closing the chat.

Your customer has single Service Level Agreement and applies the Service Level Agreement called Reseller when a contact is a reseller of their services.

These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be updated to include an External Ticket Number custom field only when the logged in contact has a Service Level Agreement that only a reseller would have.

Which two widgets or tags are used to complete your customer's request? (Choose two.)

A. Use the "FormInput" widget.

B. Use the "Conditional" tag with an "sla" attribute.

C. Use the "FormInputCustom" widget.

D. Use the "FormSubmit" widget.

E. Use the "Field" tag with the "name" attribute.

An incident needs to be assigned manually to an agent who is not listed on the assignment field menu. Which three options do you need to verify so that the agent's name is displayed? (Choose three.)

A. Check if a business rule is removing the agent's name from the assignment field.

B. Check if the agent has an active (not disabled) user account.

C. Verify if a workspace rule is hiding the agent's name from the assignment field menu.

D. Verify in the agent's profile if the option "Appear in Menus" is selected.

E. Verify that the agent is part of a distribution list.

Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.

Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object? (Choose two.)

A. Update profile permissions/deploy custom object/add to workspace

B. Update custom object permissions/update profile permissions/deploy custom object

C. Update custom object permissions/deploy custom object/add to workspace

D. Update profile permissions/add to workspace

E. Update custom object permissions/add to workspace

You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)

A. Wrap Up Time.

B. Prompt the agent to enter wrap up mode.

C. Set Absent Interval for how long to wait without a response.

D. Set the queue wait time interval.

E. Create/associate related incident at the beginning of chat.

F. Set Status to Solved for incidents created automatically.

G. Set the Warning time for when to notify an agent when a response is received.

Your client wants to provide users with an Overview Answer that contains links to drill down to more detailed information if the user is interested.

The drilldown Answers should not be included in any search results.

How should the drilldown Answers be configured so that they can be linked to, but won't be displayed in search results?

A. Set the Access Level to "Help" for the drilldown Answers and save them with a Public status.

B. Save the drill-down Answers with a Draft status.

C. Create a special Public status named "Hidden". Save the drill-down Answers with the "Hidden" status.

D. Enter the drilldown information as Conditional Sections of the Overview Answer. Set the Access Level for those Conditional Sections to the "Help" Access Level. Save the Answer with a Public status.

You are working with multiple interfaces.

Which four objects/items are shared across interfaces? (Choose four.)

A. Configuration Settings

B. Staff Accounts

C. Navigation Sets

D. Profiles

E. Workspaces

F. Reports

G. Custom Objects

H. Business Rules

You are asked to identify how a question has been scored upon a search result.

While researching the question, you identified possible answer attributes to review.

Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)

A. Status

B. Question

C. Access Level

D. Categories

E. Summary