You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has recorded, and is replayable from the Avaya Contact Recorder (ACR).

What is causing this problem?

A. ThePlayBackInstallation application has not been installed on your computer.

B. Your role does not allow you to replay screen.

C. You are logged in a wsuperuser.

D. Your preferences is not set to display screen for contacts replay.

The technician has just restarted the WFO_Production_Domain Production Server service on the Application server, and is now having problems logging into the web portal.

What should be checked first?

A. that the security settings on Internet Explorer allows access to multiple servers

B. that the network connectivity to the server is active

C. that the beasvcX64.exe process has run up to about 1.44 GB of memory usage

D. that there is no connection via wifi

If an Avaya Contact Recorder (ACR) stops recording, which three should be checked? (Choose three.)

A. the Recorder Status pages

B. the MSSQL Server status

C. the ACR service status

D. the BDR service status

E. the Alarms

Prior to starting to delete the calls from the calls partition, by default what is the free space that the diskmanager will attempt to keep free on the calls partition?

A. 1 MB

B. 1 GB

C. 100 MB

D. 500 MB

Which statement about the Avaya WFO/Framework Management Service Account is true?

A. You are not allowed to change the Management Service Account username after initial installation.

B. You are not allowed to change the Management Service Account password after initial installation.

C. The Management Service Account requires administrative rights on SQL Databases.

D. The Management Service Account must be defined within a workgroup.

Where can an Avaya Contact Recorder (ACR) backup be restored?

A. on any newly install system with the same Linux operation system version

B. on any recorder

C. only to the recorder system from which backup is performed

D. only on a standby or slave server of the backed-up master recorder

What is required for Avaya Contact Recorder (ACR) with CS1000?

A. SCCS 5.0 or CCMS 6.0 or higher

B. IP_API_A licenses

C. CS1000 Release 4.0 or higher

D. Communication Manager 5.0 or higher

A subset of the information sent to the application logs can also be forwarded to one or more Syslog servers.

Which steps are necessary to configure this Syslog on the Avaya Contact Recorder (ACR)?

A. Access the ACR webpage under General Setup. Recorder Update the URL(s) of `External Control Port(s) to connect to'.

B. Access the Syslog webpage under General Setup. Syslog SNMP Notification Destination.

C. Access the ACR webpage http:// :8080/servlet/acr?=mtce, and update the Syslog server information under `Syslog Host(s) to send logging to'

D. Access the ACR webpage under General Setup. Recorder Update the IP address on this server to use for recordings.

Under Avaya Workforce Optimization (WFO) Enterprise Manager, which three server roles are required for Avaya Contact Recorder (ACR) recorder? (Choose three.)

A. Replay

B. Data Connection

C. Integration Server

D. Lan Data

E. Recorder

For an Avaya Contact Recorder (ACR) topology consisting of Master, Standby and CRS, the ACR replay role is automatically assigned to which of the servers under Enterprise Management in Avaya Workforce Optimization (WFO)?

A. ACR Master only

B. ACR Master and Standby server

C. ACR Master, Standby and CRS server

D. CRS server only