The Alarm Manager page on Experience Portal Manager shows an Alarm: Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A. Avaya Aura Communication Manager

B. Avaya Aura Session Manager

C. Intelligent Customer Routing

D. Avaya Aura Experience Portal

You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be

made. You notice the following entry in the CmpMgrService.out log file:

CmpMgrService.out

@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####

Which step must you take to correct the issues and continue with this procedure?

A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign

B. Logging to EPM using a user with an assigned role of "Web Services" and restart the Campaign

C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".

When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A. the primary EPM server

B. an auxiliary EPM server

C. the remote application server

D. a Media Processing Platform (MPP) server

The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)

A. Application Enablement Services (AES)

B. Media Processing Platform (MPP)

C. Private Brain Exchange (PBX) servers

D. Experience Portal Manager (EPM)

E. Avaya Media Servers (AMS)

A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

A. .doc (Microsoft Word)

B. .xls (Microsoft Excel)

C. .pdf (Portable Document Format)

D. .jpg (Digital Image)

E. .csv (Comma separated value)

A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

A. 3 days

B. 7 days

C. 15 days

D. 30 days

Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.

When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.

What would happen next?

A. ICR Core performs polling and updates the cache. II then provides routine) information to this call.

B. ICR Core provides routing information from the cache. It then performs polling and updates the cache.

C. IRC Core will not perform polling. It provides routing information from the cache.

D. ICR Core performs polling and provides routing information, but the cache is not updated.

Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM):

code P_POMCD007, Event text Schedule Manager Could Not Be Started. What would you check to identify the cause of this message?

A. Verify that the Media Processing Platform (MPP) is operational.

B. Verify that the application server is working correctly.

C. Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

D. Verify that the database is valid and is functioning.

In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.

What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.

B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.

C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?

A. Red Hat Enterprise Linux Server 6.0 (x86)

B. Red Hat Enterprise Linux Server 6.0 (x86_64)

C. Red Hat Enterprise Linux Server 6.1 (x86)

D. Red Hat Enterprise Linux Server 6.1 (x86_64)