A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous.

What is an example of a fixed data field?

A. Service Level Threshold

B. Average Answered Delay

C. Application Name

D. Calls Waiting

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A. Assign the "#" as a call variable.

B. Use the Terminating Character (termchar) configuration entry to set the value.

C. The terminating character is always "#".

D. Add an extra number to the Number of Digits value.

An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

A. The only way to add a skillset is through the Configuration Component.

B. It can be added through the Application Variable folder in the Orchestration Designer tool.

C. It can be added through the Applications folder in the Orchestration Designer tool.

D. It can be added through the Application Manager Data folder In the Orchestration Designer tool.

Refer to the exhibit.

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents. Using a Queue block, under which tab would the Most Logged in Agents be configured?

A. Logic

B. Processing

C. Queue

D. Setup

A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml

PARAMETERS

What is a valid input after the parameters command?

A. Service URI

B. _c_play_and_collect

C. GIVE IVR WITH VXML TREATMENT

D. Numberofdigits

E. ASSIGN "please enter account number.wav"

A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?

A. The AAMS must be rebooted.

B. Skillsets must be associated to the AAMS.

C. Services such as Announcements and Dialog must be associated to the AAMS.

D. The AAMS must be referenced in Global Settings.

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA). What is used to configure this service?

A. Task Flow Executor (TFE)

B. Application Programming Interface (API)

C. Data Exchange Server (DX Server)

D. Database Integration Wizard (DIW)

A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.

The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).

Which two places should the supervisor look for these references? (Choose two.)

A. Real Time Statistics > Skillset Statistics

B. Historical Statistics > Parameters

C. Contact Center Management > Agent Definition

D. Orchestration Designer > Scripts and Flows

A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.

What are the limitations of creating global and call variables?

A. maximum 200 global variables, no stated maximum to call variables

B. maximum 100 global variables, maximum 100 call variables

C. no stated maximum to global variables, maximum 500 call variables

D. maximum 1000 global variables, maximum 300 call variables

A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS). Through which Launchpad item can this be accomplished?

A. Call Recording and Quality Monitoring

B. Prompt Management

C. Configuration

D. Access and Partition Management