37820X - Avaya Midsize Solution Design: 37820X

What are two reasons to use Voicemail Pro for recording? (Choose two.)

A. Each Avaya Contact Center Select voice agent license includes a recording license.

B. It provides reporting such as how many times a call was put on hold.

C. It offers live monitoring of voice and screens.

D. No additional licensing is needed to allow any user call recording via a button.

Refer to the Scenario: IT-FAC.

With their new IP OfficeTM, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks. In addition to the number of trunks required to extend calls, what other design issue must be considered?

A. The incoming and outgoing trunk must be digital.

B. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.

C. The incoming and outgoing trunk can be analog or digital.

D. The incoming trunk must be digital and the outgoing can be analog or digital.

Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?

A. one-X Agent

B. Avaya Communicator

C. Avaya Agent Desktop

D. Agent Desktop Display