An organization wants to collect an account number from a customer via IVR prompting.

Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.

The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.

Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A. Cisco Unified CCX Standard

B. Cisco Unified CCX Enhanced

C. Cisco Unified CCX Premium

D. Cisco Unified CCX Enterprise

E. Cisco Unified IP IVR

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

A. number of silent-monitoring and remote-monitoring sessions

B. bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment

C. number of historical reporting sessions

D. bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX

E. number of ASR and TTS ports

F. bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment

Which two items are automatically installed on the Cisco Unified Contact Center Express server by the Cisco Unified Contact Center Installer? (Choose two.)

A. IVR System Prompts

B. Cisco Supervisor Desktop

C. Cisco Unified Communications Operating System

D. Cisco Unified Communications Manager

E. Workforce Management

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

A. ICM steps

B. email steps

C. document steps

D. database steps

Which interface is used to configure debug parameters for log files?

A. Datastore Control Center

B. trace configuration

C. system parameters

D. Control Center

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

A. Plot and view performance data.

B. Monitor the replication status of historical data store.

C. Monitor the Cisco Unified CCX CTI port status and take corrective action.

D. Download log files from Cisco Unified CCX nodes.

E. Check the number of active calls in the Cisco Unified CCX system.

F. Monitor the WAN link status.

Which deployment option is invalid for Cisco Unified Contact Center Express?

A. a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster

B. a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications Manager clusters

C. a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager Express router

D. two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster

Select a statement about the Call Subflow step that is not true.

A. A subflow can access all variables in the calling script.

B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.

C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.

D. The same subflow can be invoked from different scripts.

Which tool is used to size Cisco Unified CCX?

A. Analysis Manager

B. Cisco Unified Communications Sizing Tool

C. Expert Advisor

D. Cisco Unified Real-Time Monitoring Tool

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

A. Cisco Unified Communications Manager server

B. DNS server

C. NTP server

D. SMTP server