You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS) What is one of the first steps to troubleshoot the problem?

A. Reinstall CCMA

B. Ensure that the correct sys-admin password is being used

C. Change the IP multicast sending address on the CCMS server

D. Ensure that the CCMS and CCMA servers have been added to a domain

You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation. Which operation on the server can the Server Utility perform?

A. Perform event preferences

B. Perform database restores

C. Administer Contact Center Agent login credentials

D. Modify Real-Time Display interface parameters

You are installing a standalone Contact Center Manager Server (CCMS) The Application will be installed on a Windows Server 2008 operating system. As a part of the Windows Server 2008 operating system preparation the IPv6 option needs to be removed.

What is one way to disable IPv6 functionality?

A. IPv6 is disabled by default on Windows Server 2008 operating system

B. Perform a NET USE IPV6 DISABLE within a command window

C. Under Control Panel, go to System and Security and remove IPv6 addressing

D. Right chick on the Local Area Connection Adaptor and select Properties, then clear the IPv6 check box

Which operating system features should be enabled in Windows Server 2008 operating system before you install Contact Center Manager Administration (CCMA)?

A. Windows Server Backup for running CCMA Server Backups and Internet Information Services (IIS)

B. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server

C. Storage Manager for SAN's for managing the remote backups and IIS

D. IIS and XPS Viewer to view reports on the server

A customer has purchased Avaya AuraTM Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia contact types For this customer, where is Open Queue enabled?

A. In the Contact Center Manager Sever (CCMS), Server Configuration, in the Main Menu Licensing tab

B. in the Contact Center License Manager, Configuration, in the Contact Center Licensing tab

C. in the CCMS, Multimedia Commissioning, Multimedia Licensing tab

D. in the Contact Center Manager Administration (CCMA), Configuration, Applications, in the LM Service Configuration Setup tab

You are using Security Framework installed on the network for single sign on (SSO) proposes. Currently two existing Contact Center Manager administration (CCMA) systems are working with the Security Framework. An additional new CCMA was added.

Which statement describes what should be done to use the SSO functionality by the new Server?

A. Add the new CCMA host name to the Security Framework as a trusted site. Then SSO will be enabled

B. Configure the "Security Settings" section in the CCMA Server new Configuration utility. Then the Policy Agent for SSO will be enabled

C. Map between the CCMA Existing user to a Communications Control Toolkit (CCT) User by using the "CCMA User Migration" tool on the CCMA Server, then SSO will be enabled

D. Configure the "Security Settings" on the CCMA Windows Server 2008 operating system and point to the Security Framework IP Address, then SSO will be enabled

A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS) which are SOA web services enabled at the Contact Center Manager Server (CCMS)?

A. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED

B. SOA is enabled by default in the CCMS as a part of the installation

C. SOA Web Service is not supported in Avaya AuraTM Contact Center 6.0

D. While adding a new CCMS server to the Contact Center Manager Administration (CCMA) server via the web client. Select the "web services" are under the new CCMS server being added. and select SOA ENABLED

You are installing Contact Center manager Administration (CCMA) on a standalone server.

How should the IP multicast address be set on the CCMA server that?

A. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the Contact Center Manager Server (CCMS) but different from the IP multicast receiving address in CCMA

B. The CCMA server IP multicast sending address must be the same as the IP multicast receiving address on the CCMS, but different from the IP multicast sending address in CCMA

C. The CCMA server IP multicast sending address must be the same as the IP multicast sending address on the CCMS, but different from the IP multicast sending address in CCMA

D. The CCMA server IP multicast sending address must be the same as the CCMA server IP multicast sending address, but different from the IP multicast sending address in CCMS

Which three operating systems are supported for a Contact Center Manager Application (CCMA) client installation?(Choose three)

A. Windows 2000 Professional

B. Windows XP Professional SP2 or later

C. Windows Vista Business SP1 (32-bit)

D. Windows Vista Basic

E. Windows 7

You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML) based for use with Avaya Communications Server (CS100).

Which statement about setting up and configuring the hardware connections for the CCMS is true?

A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported

B. A direct connection to the ELAN subnet through a dedicated NIC is required

C. A connection to the Contact Center Server subnet through a dedicated NIC is not required

D. A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is required