How is the default eMail address in the eMail Subsystem Configuration page used?

A. It receives all mail sent in the Send eMail step as a bcc.

B. It is the From address for emails sent by agents using Agent E-mail.

C. It is used if no email contact is specified in the Create eMail step.

D. It becomes the From address in the Send eMail step if no address is specified.

Which type of information is available from the Cisco Unified Contact Center Express Control Center?

A. database replication status

B. system parameters configuration

C. date and time of most recent failure

D. Cisco Unified Communications Manager cluster status

Which deployment option is invalid for Cisco Unified Contact Center Express?

A. a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster

B. a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications Manager clusters

C. a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager Express router

D. two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster

Which codec should be selected when a Cisco Unified CCX cluster uses ASR?

A. G.711

B. G.723

C. G.729

D. Any codec works fine with ASR.

Select a statement about the Call Subflow step that is not true.

A. A subflow can access all variables in the calling script.

B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.

C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.

D. The same subflow can be invoked from different scripts.

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

A. iPlanet Web Server

B. Cisco Unified CCX Engine

C. Cisco Unified Operations Manager

D. Cisco Unified Communications Manager

E. Recording Component

F. Informix DB

Which statement is true about the default script field when adding an application?

A. When a caller does not enter a choice in a Menu step, it will execute the default script.

B. Any problems running the configured script will cause the default script to be executed.

C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.

D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Which two steps check out a database connection from the connection pool? (Choose two.)

A. DB Get

B. DB Read

C. DB Write

D. DB Release

If the Call Redirect step sends a caller to a device that does not exist in the CallManager, which branch of the step is executed?

A. Busy

B. Invalid

C. Successful

D. Unsuccessful

Which step would you use to get information about the number of contacts currently in queue?

A. Get Contact Info

B. Get Session Info

C. Get Call Contact Info

D. Get Reporting Statistics