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Unified Communications Contact Center Express Implementation(UCCX): 642-165

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Unified Communications Contact Center Express Implementation(UCCX): 642-165

Want to pass your Unified Communications Contact Center Express Implementation(UCCX) 642-165 exam in the very first attempt? Try Pass2lead! It is equally effective for both starters and IT professionals.

  • Vendor: Cisco
  • Exam Code: 642-165
  • Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
  • Certifications: Cisco Certifications
  • Total Questions: 74 Q&As
  • Updated on: May 31, 2026
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Free 642-165 Exam Questions in PDF Format

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642-165 Online Practice Questions and Answers

Questions 1

What can help expose problems with script logic or validity by simulating the execution of a script?

A. Alarm and Trace Configuration

B. debug session

C. script validation

D. script refresh

Show Answer

Questions 2

Which configuration enables a Cisco Unified Contact Center Express server to fail over to a secondary Cisco Unified Communications Manager server when the primary server fails?

A. No special configuration is needed.

B. Configure LDAP with a secondary profile.

C. Configure a second Cisco Unified Communications Manager telephony user with an alternate range of CTI ports.

D. Configure the telephony provider with a primary and secondary Cisco Unified Communications Manager IP address.

Show Answer

Questions 3

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A. Delete a resource group.

B. Remove a skill from a CSQ.

C. Enable automatic work on a CSQ.

D. Modify the skill competence level of an agent.

E. Create a resource.

F. Delete a skill.

Show Answer More Questions

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