In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A. Include only 350 as concurrent logged-in agents.

B. Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.

C. Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.

D. Include an average of the agent and port count as 375 agents.

Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A. Join Across Lines and Direct Transfer Across Lines

B. Swap and Cancel

C. Logical Partition

D. Call Park and Pickup

When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A. Busy triggers on each line must be set to one.

B. Maximum number of calls on each line must be set to two.

C. Agent ACD line can be a shared line.

D. Lines can be configured to forward calls to other lines on the phone.

When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the

A. 722 codec, where is transcoding required in the solution?

B. When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.

C. When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.

D. When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.

E. No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.

In a multisite distributed call processing model for Cisco Unified Contact Center Enterprise, which statement is true?

A. The Cisco Unified Communications Manager cluster must be located in one data center.

B. The Cisco Unified Contact Center Enterprise agents must be at the same site as the Cisco Unified Communications Manager cluster.

C. More than one Cisco Unified Communications Manager cluster is supported.

D. Each Cisco Unified Communications cluster must have its own dedicated Cisco Unified IP IVR for queuing and treatment.

Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

A. show log

B. show trace

C. show level

D. show debug

In the Cisco Unified Contact Center Enterprise 8.0(x) system, if an agent requires more than five skills, what is the impact to the Peripheral Gateway?

A. None, agents can have an unlimited number of skills defined.

B. None, agents can only have five skills defined.

C. As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 20 skills per agent with 1000 total agents.

D. As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 50 skills per agent with 484 total agents.

Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A. Regions define the maximum bandwidth allowed per call.

B. Locations define the maximum bandwidth allowed per all calls to and from locations.

C. Locations define the maximum bandwidth allowed per call.

D. Regions define the maximum bandwidth allowed per all calls to and from locations.

Which three of these features are supported by the Cisco Unified Contact Center Enterprise Cisco Unified IP Phone Agent? (Choose three.)

A. silent monitoring

B. call recording

C. Cisco Agent Desktop automated workflows

D. Cisco Agent Desktop supervisor agent reskilling

E. call center statistics

Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A. configure agent IP phone, supervisor IP phone, and CTI route points

B. configure the agent ID, supervisor ID, and system administrator password

C. configure the agent, supervisor, and CTI user accounts

D. configure agent targeting rules for agent IP phone dialed numbers

E. configure Cisco Unified IP IVR translation routes

F. configure device associations of agent phones and CTI devices with the peripheral gateway user