Unified Contact Center Enterprise Design (UCCED): 642-241

In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A. Setup group

B. Services group

C. Configuration group

D. Internet Script Editor group

During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the agent phone engaged?

A. from the point that the agent answers to the point that the agent is ready

B. from the transfer to IVR to the point that the agent hangs up

C. from the call arrival to the point that the agent hangs up

D. from the point that the agent answers to the point that the agent hangs up

In a Cisco Unified Contact Center Enterprise deployment in which the agents are configured to "auto answer" calls in their agent desk settings, which behavior is expected of the system?

A. As soon as the agent hangs up the phone, the next queued call will be sent to the agent regardless of any timed after call work or wrap-up code entry requirement.

B. If a timed after call work value is set for the system, the system will wait for this timer to expire before sending another call to the agent unless the agent state is changed manually to Available before the timer expires.

C. The system will wait for the agent to enter any required wrap-up code before sending the next queued call to the agent.

D. As soon as the agent hangs up the phone, the agent can change state to Not Ready to prevent being reserved for the next queued call.