Refer to the exhibit.

During the installation of the Cisco Unified IP IVR, the AXL Service Providers must be selected.

Which of the following statements is true?

A. The AXL Application User "ipivraxl" is created in the Cisco Unified Communications Manager from this screen in the Cisco Unified IP IVR.

B. The AXL Service Providers that are listed on the screen had to be manually entered into the Cisco Unified IP IVR.

C. The server that is using the IP address 10.1.10.112 is Cisco Unified Presence.

D. The Cisco Unified IP IVR will log into the server with the IP address of 10.1.10.112 using the "ipivraxl" Application User.

In the Cisco Unified Contact Center Enterprise with IP IVR, ring-no-answer dialed number processing is set in the Agent Desk Settings tool of ConfigManager. Given this setup, what aretwo impacts of using this setting this way if the CMPG_RC.INBOUND_8001 dialed number is the same number the calls arrived on originally? (Choose two.)

A. The caller will hear hold music while the call is transferred back to the Cisco Unified Communications Manager.

B. The ring-no-answer calls will be put at the bottom of the queue and have to wait again for an agent to become available.

C. The caller will be re-directed to a different routing script.

D. The ring-no-answer calls will be "double counted" in the inbound 8001 call type.

E. The caller will be disconnected as a call cannot be hair-pinned back on itself with Cisco Unified IP IVR.

In order for the Cisco Unified ICM platform to provide reports on all the ICM routed calls handled by agents on their extension, how must the ICM routing script be designed?

A. Redirect calls using Cisco Unified IP IVR scripts (.aef) while call is in queue.

B. Redirect calls using ICM transfers to a Cisco Unified Communications Manager hunt group for all the agents.

C. Redirect calls using the ICM queue to skill group, agent, or select nodes.

D. Redirect calls using ICM to the agent's second line on their IP Phone with a Direct Label node.

In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in the system?

A. At the beginning of the Sales routing script, use the Queue Priority node to set the priority of all calls hitting that script to 1.

B. In the Queue to Skill Group node, set the call priority to 1 for any Sales skill group queue nodes.

C. In the Queue to Skill Group node, set the call priority to 10 for any Sales skill group queue nodes.

D. Use a Queue Priority node for support and other non-sales calls with priority 1.

In the Cisco Unified Communications Manager 4.1(x), what is the first step to create a new CTI route point to be associated with a JTAPI user?

A. Create the CTI route point device and assign a directory number.

B. Using device association, map the CTI route point directory number to the JTAPI user.

C. Create a calling search space that includes the JTAPI user and CTI route point directory number.

D. Create a new directory number and associate it to the JTAPI user.

In a Cisco Unified Contact Center Enterprise deployment, with IP IVR for queuing, if the Cisco Unified Communications Manager subscriber of the agent fails, which is the expected result?

A. The call in progress is not affected, but the agent can only use the CTI desktop for transfer and conference functions.

B. The call in progress is put on hold while the phone reregisters to another subscriber in the cluster and is automatically reconnected when the phone is reset.

C. The call in progress is not affected; however, the phone reregisters at the end of the call.

D. The call in progress is not affected, and the agent can transfer and conference and perform other phone features without any effect.

The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities.

In this sample script, at what priority will the call be queued?

A. Three (3) ?As set in the Queue Priority node.

B. Five (5) ?The default for the Queue to Skill Group node, unless it was set otherwise.

C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.

D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node is executed.

The Cisco Unified Contact Center Enterprise ICMDBA utility is used to perform which three of the following functions? (Choose three.)

A. Create a customer instance.

B. Delete central databases.

C. Delete specific database rows from tables.

D. Modify database table values.

E. Perform a Microsoft SQL Server database backup.

F. Recreate a database.

G. Resize database files.

Refer to the exhibit.

The Cisco Unified Contact Center Enterprise Outbound Option uses a reservation script to find an available agent for the outbound contact.

Which of the following statements is true about this reservation script?

A. If no agents are available in the skill group, the script will wait 180 seconds before checking again for an agent to reserve for this outbound contact.

B. This is not a valid reservation script; there is no queue music being played during the 180-second wait.

C. If the skill group is also used for inbound calls, there will be a race condition to reserve the same agent.

D. If no agents are logged into the skill group, the outbound contact will be cancelled.

Refer to the exhibit. This is the setup of the Cisco Unified Communications Manager Telephony Call Control Group.

Which two of the following is true based on this configuration? (Choose two.)

A. Callers will be unable to use keypad digits to enter numbers on these CTI ports because the Media Termination Support radio button has "No" selected.

B. The trunk group number must be defined as "112" in the Cisco Unified Contact Center Enterprise Configuration Manager tool.

C. The Device Name for the CTI ports of this group in Cisco Unified Communications Manager will be named "xxxx_CTIP" where "xxxx" is the CTI port number.

D. There are five CTI ports that begin with port number "3101" for this group in Cisco Unified Communications Manager.

E. No calls will be routed to these CTI ports because the DN Calling Search Space is set to "None".